Returns & Refunds

At HuwaaFashion.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free returns and refunds process. Please read this policy carefully before initiating a return.

1. Eligibility for Returns & Refunds

• Timeframe: You may return eligible items within [14/30] days of delivery.
• Condition: Items must be unused, unworn, and in original packaging with tags attached.
• Proof of Purchase: A valid order number or receipt is required.

Non-Returnable Items:

• Underwear, swimwear, and accessories for hygiene reasons (unless defective).
• Customized or personalized items.
• Items damaged due to misuse or negligence.

2. How to Initiate a Return

1. Contact Us: Email [returns@huwaafashion.com] with your order number and reason for return.
2. Return Approval: We’ll review your request and provide a Return Authorization (RMA) number and instructions.
3. Ship the Item: Send the product to our return address (provided via email) with the RMA number clearly marked.

Return Shipping Costs:

• Customer Responsibility: You cover return shipping unless the item is faulty or incorrect.
• Refund Deduction: If the return is due to a change of mind, original shipping fees are non-refundable.

3. Refund Process

• Processing Time: Refunds are issued within 5–10 business days after we receive and inspect the returned item.
• Refund Method: Funds will be returned to your original payment method (e.g., credit card, PayPal).
• Store Credit: Option available upon request (faster processing).

Exceptions:

• Sale/discounted items may only qualify for store credit.
• Refunds may take longer depending on your bank/payment provider.

4. Exchanges

• Availability: Exchanges depend on stock availability. Contact us first to confirm.
• Process: Follow the same return steps and specify your desired exchange item.

5. Damaged, Defective, or Wrong Items

If you receive a faulty, incorrect, or damaged item:

1. Notify Us Within 48 Hours: Email [support@huwaafashion.com] with photos/videos as proof.
2. Free Return/Replacement: We’ll cover return shipping and send a replacement or issue a full refund.

6. International Returns

• Duties/Taxes: Customers are responsible for any return customs fees.
• Processing Delays: International refunds may take longer due to shipping times.