Cancellation Policy

At Huwaa Fashion, we want your shopping experience to be smooth and hassle-free. If you need to cancel an order, we’ve made the process simple. Please review our cancellation policy below for details.

1. How to Cancel Your Order

A. Cancellation Before Shipment (Within 24 Hours)

• You can cancel your order within 24 hours of placing it, as long as it hasn’t been processed or shipped.
• Steps to Cancel:
  1. Log in to your Huwaa Fashion account.
  2. Go to “My Orders” and select the order you wish to cancel.
  3. Click “Cancel Order” and confirm your request.
• If the cancellation option is unavailable, your order may already be in processing. In this case, contact us immediately at huwaasoftware@gmail.com with your order number.

B. Cancellation After Shipment (Order Already Dispatched)

• Once your order has been shipped, cancellation is no longer possible.
• What You Can Do Instead:
  • Refuse Delivery: If you no longer want the order, you can refuse the package at the time of delivery (unopened).
  • Return After Delivery: If you accept the delivery, you can initiate a return within our 7-day return policy (see our Return & Refund Policy).

2. Refund Process After Cancellation

• Approved Cancellations: Refunds are processed within 5-7 business days.
• Payment Method: The refund will be credited to your original payment method (credit/debit card, UPI, e-wallet, etc.).
• Cash on Delivery (COD) Orders: Refunds will be issued via bank transfer or digital payment (provide details).
• Partial Cancellations: If only some items in your order are canceled, shipping charges (if applicable) will not be refunded.

3. Exceptions – When Cancellation Is Not Possible

• Customized or Personalized Items: Orders for tailored, embroidered, or made-to-measure clothing cannot be canceled unless there’s a defect from our side.
• Discounted/Final Sale Items: Products marked as “Clearance Sale” or “Non-Refundable” cannot be canceled or returned.
• Gift Cards & Vouchers: These are non-refundable.

4. What If I Change My Mind After Cancellation?

• If you accidentally canceled an order but still want it, contact us immediately at huwaasoftware@gmail.com
• If the order hasn’t been processed for cancellation, we may be able to reinstate it.

5. Frequently Asked Questions (FAQs)

Q1. Can I cancel my order after 24 hours?

• Unfortunately, no. After 24 hours, your order moves to processing, and cancellation is no longer possible.

Q2. How will I know if my cancellation is successful?

• You’ll receive an email confirmation once your cancellation is processed.

Q3. Why was my cancellation request denied?

• Possible reasons:
  • The order was already shipped.
  • It’s a custom-made item.
  • The 24-hour window has passed.

Q4. Can I modify my order instead of canceling?

• Yes! If your order hasn’t shipped, contact us ASAP. We may be able to change size/color or add/remove items.

Need Help? Contact Us!

For any cancellation-related questions, reach out to our support team:
📧 Email: huwaasoftware@gmail.com
📞 Phone: +916397073515
🕒 Working Hours: [e.g., Mon-Sat, 10 AM – 7 PM]

We appreciate your trust in Huwaa Fashion and are here to assist you!